Qualifications & Advice

Does Find-Group.com have qualified pharmacists and health professionals on staff?

Yes. We have a staff of full-time pharmacists who fill prescriptions and answer customer questions. In fact, our team of pharmacists is large enough to diseases and conditions. We also have healthcare specialists on staff who are responsible for reviewing the accuracy of the site`s medical information. In addition, the Find-Group advisory board is made up of highly reputable healthcare professionals from across the country.

What if I have questions about taking my prescription or using a product?

You`ve come to the right place. Find-Group.com is dedicated to empowering and educating customers through information. On our site you will find a wealth of accurate, timely information on prescription drugs, healthcare products, and medical conditions and diseases. If you don`t find your answer, go to Ask the Pharmacist, where you can email your questions to our staff of pharmacists, and receive a quick, confidential reply.

Privacy & Security

Is my information safe?

Absolutely. All your information is completely private; Find-Group will never share the information you provide without your permission. Read our privacy policy for more details. As for security, your account is protected by a password (NOTE: it`s important to choose an effective password to help safeguard your account). Find-Group.com uses the latest Internet encryption technology to encode your data during transmission, so using your credit card is safe.

Shopping

How do your prices compare to the local pharmacy?

Our prices are competitive with all independent and retail chain pharmacies, including shipping and taxes. We also offer special discounts and promotions.

What is the best way to shop at Find-Group.com?

There are two main ways to shop at our site: searching and browsing. If you know what you want, the fastest way to find it is to do a search. Just type in the brand name, product description, health condition, or other keyword into the Search box on the left side of every Find-Group.com page, click the Go button, and you`re on your way. You can also browse our site and shop for prescription drugs, health products, personal care items, and medical supplies.

How do I keep track of my items while shopping?

Just click on Shopping Cart at the left side of any Find-Group.com. You`ll see the items you`ve added to your cart. You can easily remove items or change quantities there.

I can`t find the item I want. What should I do?

Our search tool can usually find what you`re looking for. Just enter the brand name, product type, or another keyword. You don`t have to know the exact spelling; our search engine will find close matches.

Accounts

Do I have to set up an account?

You can always browse the Find-Group.com site without registering. However, setting up an account with Find-Group.com allows you to fill prescriptions, make purchases, and take full advantage of our services and information. It`s a fast, easy, confidential process that only takes a minute or two.

Is there a charge for setting up an account?

No, it`s completely free.

Can I register my entire family under one account?

Yes. All your family`s prescription information can be stored in a single account. You`ll save time because you only need to enter one password to manage your entire family`s prescriptions and healthcare purchases.

Shipping & Tracking Orders

How are items shipped?

Orders may be shipped via U.S. Postal Service or by FedEx overnight or two-day delivery. See Shipping & Handling for shipping options and charges.

Can people outside the United States order from Find-Group.com?

At this time we are shipping orders only to: United States, Germany, Canada, United Kingdom, Italy, Australia, Austria, Switzerland, Sweden, Denmark, Norway, France, Netherlands, Japan, South Africa, Spain, Indonesia, Portugal, Belgium, Brazil, Greece, Czech Republic, Ireland.

Can I ship items to a different address than my own?

Yes. On the Checkout page, enter the address where you`d like items to be shipped under "Shipping Address." Shipping charges and sales tax (if applicable) will be based upon that address.

How do I track my order?

You can check the status of your orders on your My Account page under Recent Orders.

Payment

What are my payment options?

Find-Group.com accepts Visa, MasterCard, American Express, Discover.

When is my credit card charged for an order?

Your credit card is not charged until items are shipped from our warehouse.

Returns

Can I return items for a refund?

If you are dissatisfied with your purchase (except prescription drugs) for any reason, you can simply return the product to us within 30 days of purchase for a full refund of the product price. (NOTE: By law we cannot accept prescription returns for resale or reuse.) Shipping and handling charges are not refundable.

Reaching Us

How can I reach Find-Group.com?

If you don`t find your answer there, go to Contact Us to find out how to reach us. Our customer care associates are available by phone 24 hours a day, seven days a week.